I have never written a negative review on a resturaunt before but this place more than deserves it. I found this place on the internet with some good reviews, while looking for a good place for brunch. We were really exicited when we got there and looked around the bakery at all the delicious looking pastries. We went in with my 3 year old son and ordered eggs Benedict, eggs Florentine, 2 orders of french toast and 2 coffes. The food took over 35 minutes to come out. Dispite the fact that they were not at all busy, not a single person ever came out to offer refils on our coffee or to tell us why the food was taking so long. When the food finally did come out both orders of French toast were slightly burned, completley dry, hard and flavorless and was exactly like microwaved break in texture. Not to mention it was dry toast, absolutley no egg did, which is the entire point of french toast. Both of our egg dished had hollandaise sauce on them, and the sauce was extremely tart and vinegary and sour. There was also only about 2 tablespoons of the potato side dish on the plates. We decided to let my son eat his order of french toast because he was very hungry and fussy. But we called the waitress over to tell her we did not want the other order and why. We were gonna try to eat our food and eat around the sour sauce. A few minutes later the waitress came back and said that she talked to the manager and he said we would have to pay for both orders of the french toast regardless to what we tought of it becuase we ordered it. We asked to have the manager come over and speak to us directly . When he finally did come over he immediatley said that he sells hungreds of french toasts daily and that the food was fine. He barley would let us speak when we tried to get a word in edge-wise to tell him what the problem was. He just contiuted to argue and talk over us and tell us that it was not his fault that we ordered too much food. He then took our un-touched french toast away but then brought us the bill with it still on there. He never offered to remake our order properly or do anything to make our food right. NOR did be bother to notice that we had not touched either of our plates because we simply could not get past the sour sauce. We paid our bill and left all of the food there. Every Kitchen has an off day and it can be recovered from with good customer service and simply correting the mistake. But the treatment from the manager, and customer service we received in general was absolutley unacceptable. This was our first and last time there. We will never go back nor would we recommend it to anyone!