These people pad their reviews. The place is not all that bad but it’s not great enough to be getting all of these rave reviews, they are being posted by friends or staff, or both. If you post a complaint on their facebook page they will immediately delete it and not respond to you. Here is a real review. Atmosphere is a bit dingy or cozy, depending on how you view it. Prices are high to off the charts as compared to other coffee houses. Service is good to average and staff is normally friendly. There is absolutely nothing to get overly excited about, it’s a typical neighborhood coffee house with prices higher than a Starbucks.
BTW: if they are out of a pastry that you want they will always promise to bake more of it next time. This is total B.S, it is a standard answer that they give to everyone and it never happens, they forget about it 5 minutes later. Dishonest and not a smart way to treat customers.